SUNMI Bangladesh Return & Refund Policy

1. Purpose

This policy defines the terms and conditions under which products supplied by the Distributor (hereinafter “we”, “us”) may be returned and refunded by our Resellers/Customers (hereinafter “you”, “your”).

This policy applies to all SUNMI products distributed by us, including but not limited to POS terminals, peripherals, accessories, and related items.

2. Definitions

Defective Product: A product with manufacturing or functional defects not caused by misuse, accident, or unauthorised repair.

Non-Defective Product: Any product without inherent defects (e.g., ordered wrongly, changed mind).

Reseller/Customer: The purchaser of the products directly from the Distributor.

3. Eligibility for Returns

3.1 Defective Products:

You may request a return, refund or replacement if:

• The product is confirmed defective within 3 calendar days from the date of delivery.
• The defect is not due to improper installation, misuse, accidental damage, or unauthorised modifications.

3.2 Incorrect or Damaged on Arrival

Returns are accepted if:

• The product delivered is different from what was ordered, or
• It arrives physically damaged (not pre-pack damaged) and is reported within 48 hours of receipt with photos/videos.

3.3 Change of Mind / Non-Defective Returns

Non-defective returns may be considered at our discretion if:

• Requested within 3 calendar days of delivery, and the product is unused and in original packaging with all accessories, manuals, and seals intact.
• A restocking 15% fee will be applied for non-defective returns of the product value.

4. Return & Refund Timeframes

Inspection Period: All return requests will be reviewed within 3–5 business days of receipt of returned goods.

Refund Issuance: Once approved and received back, refunds are issued within 7–10 business days via the original payment method.

5. Request Process

To initiate a return:

• Submit Request with Order number & invoice
• Product serial number
• Purchase date
• Description of issue
• Photographs or video (for damaged/defective cases)

Shipping:

• For defective/incorrect items: we will arrange pickup or provide shipping instructions and, where agreed, pre-paid labels.
• For non-defective returns: shipping costs are at your expense.

Inspection & Approval: Upon receipt, we verify the condition and defect (if any).

Refund/Replacement: After approval, we process replacement shipments or refunds.

6. Refund Conditions

Refund amounts may vary by situation:

Situation	Refund Amount
Confirmed defective	Full order value + shipping (if applicable)
Incorrect or damaged on arrival	Full order value + shipping
Non-defective return	Product value X -15% Restocking Fee
Late or incomplete delivery	Partial refund based on condition

**Refunds do not include insurance, financing fees, or third-party service charges.

7. Exceptions & Exclusions

• Products without original packaging or with broken seals.
• Consumables or perishable items.
• Products altered, repaired, or tampered with by third parties.
• Items past the specified return period.

8. Liability Limitation

Our liability is limited to the purchase price of the product only. We are not liable for indirect damages, loss of business, or consequential losses arising from defects or returns.

9. Dispute & Governing Law

This policy is governed by the laws of Bangladesh. Any disputes will be resolved through arbitration or courts in Dhaka, Bangladesh, unless otherwise agreed.