SUNMI Bangladesh Warranty Policy

1. Warranty Coverage

• Authorised SUNMI smart POS devices come with a 12-month warranty. But customers can buy up to 60 months of warranty at the time of purchase.
• What’s typically covered: manufacturing defects in the device under normal use.
• What’s typically not covered: accidental damage (drops/cracks/liquid), misuse, unauthorised repairs/mods, normal wear/consumables (e.g., cables, batteries after ageing), damage from using non-approved power adapters/accessories, and missing/altered serial numbers.

2. Proof Requirement

Proof required: invoice/receipt, device serial number

3. Warranty Service

Within the warranty period, the SUNMI authorised service centre will repair the devices.

4. Out of Warranty

If the device is out of warranty, the customer can repair it at an authorised service centre, but with additional parts and service charges.

5. Service Centre Locations

Our service centres are located at SKS Tower and Banani in Dhaka. Beside we have tier 1 collection centre all over Bangladesh.